Returns and exchanges

To return or exchange a product, please email us (shop@capsule.bz) within 7 days of receiving it. Without contacting us first, we cannot accept returns or exchanges. We will then tell you how to return or exchange it.

Defective products and our mistakes

We take great care with quality, but if a product arrives damaged or dirty, or you receive a different product from the one you ordered, we will exchange it or take it back. Please contact us as soon as it arrives. Except for defective products, we cannot accept returns.

For defective products we pay the shipping: please send them back cash on delivery (at our cost). We will handle the return or exchange promptly. If the product is out of stock, we may not be able to exchange it and may ask you to cancel instead; we will contact you first.

Returns and exchanges for your own reasons

If you return or exchange a product for your own reasons (for example, it is not as you imagined), the shipping is at your cost. Please send it back as it was delivered, with its labels, bags and other accessories. Products bought as a set must be returned together.

When we cannot accept returns or exchanges

• Products you have already used (except those found defective in use)
• Products you have soiled or damaged
• Products delivered 8 or more days ago
• Made-to-order products
• Sale products such as outlet items and lucky bags
• Products whose description says they cannot be returned