Legal Notice (Act on Specified Commercial Transactions)

This English translation is provided for reference only. If there is any difference between this translation and the Japanese version, the Japanese version prevails.

[Notation based on the Act on Specified Commercial Transactions]

Charges other than the product price

[Consumption tax]

10%

[Packaging fee]

500 yen

A fee is charged for each product. (Same rate nationwide)

How to order

1. Choose the product you want, select the quantity on the product page, then press the "Add to cart" button.

2. On the cart page, press "Continue shopping" if you want to keep shopping, or "Proceed to checkout" to confirm your order.

3. If this is your first purchase, register as a new member under "Billing details".

If you are already a member, please log in.

4. After choosing a payment method, check your order and, if everything is correct, press the "Place order" button. Your order is then complete.

5. You will receive an order confirmation email. Please check its contents.

6. We will ship the products and contact you as soon as your payment is confirmed.

Payment methods

[PayPal]

You can pay with PayPal, with a PayPal account or by credit card on PayPal's page.

[Cash on delivery]

Pay the courier in cash when your parcel arrives. Deliveries in Japan only, no fee. Not available for some products such as tickets and digital products (it is not offered at checkout).

If you would like to return or exchange a product, be sure to contact us by email (shop@capsule.bz) within 7 days of receiving the product.

Please note that we cannot accept returns or exchanges without prior contact.

After you contact us, we will let you know how to return or exchange the product.

[Returns and exchanges for reasons on our side, such as defective products]

We take every care over the quality of our products, but if a product arrives damaged or soiled, or if you receive a product different from your order, we will exchange or accept the return of it.

Please contact us promptly after the product arrives. Please note that we cannot accept returns unless the product is defective.

For defective products, we pay the shipping costs.

We apologize for the trouble, but please send the product back cash on delivery.

We will handle the return or exchange as quickly as possible.

If the product is out of stock or similar, we may be unable to exchange it and may ask you to cancel instead.

We will contact you in advance in that case. Thank you for your understanding.

[Returns and exchanges for the customer's own reasons]

For returns or exchanges for the customer's own reasons, such as the product looking different from what you expected, the customer pays the shipping costs.

Please return products for return or exchange in the condition in which they were delivered, together with labels, bags and other accessories.

Products purchased as a set must be returned together.

[Cases in which we cannot accept returns or exchanges]

• Products that the customer has already used (except products found to be defective after use)
• Products soiled or damaged by the customer.
• Products for which 8 days or more have passed since delivery.
• Made-to-order products.
• SALE products such as outlet items and lucky bags.
• Products whose description states "non-returnable".

[Return deadline]

Within 7 days of receiving the product.

[Return shipping costs]

For returns for the customer's own reasons, the customer pays the shipping costs. For defective products, we pay the shipping costs.

[Contact for returns]

TEL: 080-4689-4641

E-MAIL: shop@capsule.bz